AI WORKFLOWS · CALL CENTER · LIVE INBOUND SIMULATION

An inbound call, moving through the system

A real caller dials your number. Watch the call travel the flow — ring → channel auth → HERMES → AI receptionist → tools → book → confirm → lifecycle → KPIs — while the live transcript builds on the right. Pick a scenario, then press Play.

SCENARIO

Ready — press Play

Incoming call

caller dials your number → tenant

Channel auth

X-Retell-Signature · HMAC

HERMES ROUTES THE CALL

Inbound Support Queue

AI RECEPTIONIST · REAL TOOLS

answer → triage → availability · book · FAQ

Human takeover

soft transfer

Book appointment

real calendar slot → job

NEW

Confirm → reminder → on-the-way

SMS + email · then the tech's ETA

NEW

CSAT → call log → KPIs

GET /dashboard/call-center

LIVE CALL IDLE

No call in progress The transcript builds here line by line once the run starts.

CALL FACTS

tenant PipeCo

channel voice · Retell

tools used —

disposition —

duration —

CSAT —