AI Employees

retail ecommerce · catalog

E-commerce Support Ticket AI employee

Customer support ticket: issue triage, resolution/credit valuation, callback scheduling, agent assignment, follow-up, goodwill credit.

Template ecommerce_support_ticket · /employees/ecommerce-support-ticket

The E-commerce Support Ticket is a ready-made AI employee in the retail ecommerce catalog at AI Employees (wflowprocess.app). You do not design an agent from scratch. You pick this template, put your hours, service area and pricing rules on it, connect the tools you already use, and switch it on.

Customer support ticket: issue triage, resolution/credit valuation, callback scheduling, agent assignment, follow-up, goodwill credit.

E-commerce Support Ticket runs 9 steps and needs 7 connector(s) live before it can process a job.

A live job on this employee follows a fixed path: Intake & qualification → Customer history lookup → Generate quote → Slot & book → Assign & dispatch technician → Customer notifications → Field voice-notes & photo capture → Auto-invoice, payment & review → Close out & record ROI. Each step is an audited node with a named agent role. The page you are reading is the public citation surface for that workflow so Google and answer engines have a URL to quote instead of inventing one.

Pricing is the same for every catalog employee. Core is $49 per month or $470 per year and covers one workflow, ten jobs and three connectors. Pro is $149 per month for thirty jobs and eight connectors, plus transcription, routing and review automation. Elite is $299 per month and unlocks multi-agent orchestration plus the $299 add-ons (Personal Assistant, Credit Repair, MLM). Call Center is a separate $2,000 per month bundle of five voice agents. Enterprise is $2,000 per month for unlimited jobs and a self-host option.

Payment is crypto only on the XRP Ledger (XRP or RLUSD). There is no card on file and the platform does not take custody of customer funds. Cancel any month; the licence stops renewing.

Security is vault-based. Credentials are encrypted from a master password that is never stored. Tenants are isolated. Spend and send actions demand a spoken PIN or master password. This site does not claim SOC 2, HIPAA, ISO 27001 or PCI — those words are absent from /security on purpose.

Activate from the homepage catalog or this page. The /activate route is a private wizard, not a public API. Humans should start at wflowprocess.app or /contact (sales@wflowprocess.app).

How this employee works

  1. 01 · intake
    Intake & qualification
  2. 02 · intake
    Customer history lookup
  3. 03 · quoting
    Generate quote
  4. 04 · scheduler
    Slot & book
  5. 05 · scheduler
    Assign & dispatch technician
  6. 06 · comms
    Customer notifications
  7. 07 · execution
    Field voice-notes & photo capture
  8. 08 · invoice
    Auto-invoice, payment & review
  9. 09 · analytics
    Close out & record ROI

Tools it runs on

Required connectors must be live before a job can complete. Optional connectors add history, voice notes or a phone line.

  • Twilio SMSrequired
    Used by “Intake & qualification”.
  • Gmailrequired
    Used by “Customer notifications”.
  • Google Calendarrequired
    Used by “Slot & book”.
  • Google Mapsrequired
    Used by “Assign & dispatch technician”.
  • HubSpotrequired
    Used by “Customer history lookup”.
  • QuickBooksrequired
    Used by “Auto-invoice, payment & review”.
  • XRP Ledgerrequired
    Used by “Auto-invoice, payment & review”.
  • Whisper Voice Notesoptional

Pricing context

This employee is included in every base plan. You are buying a subscription seat, not a per-template licence. Numbers match /pricing and the enforced backend catalog.

Core
$49/mo
or $470/yr
10 jobs/mo · 3 connectors
Pro
$149/mo
or $1,430/yr
30 jobs/mo · 8 connectors
Elite
$299/mo
or $2,870/yr
40 jobs/mo · 20 connectors
Enterprise
$2,000/mo
or $19,200/yr
Unlimited jobs · 50 connectors

Add-ons on Elite/Enterprise: Personal Assistant, Credit Repair and MLM at $299/mo; Call Center at $2,000/mo per 5 agents. Crypto only.

Questions

What does the E-commerce Support Ticket AI employee actually do?

Customer support ticket: issue triage, resolution/credit valuation, callback scheduling, agent assignment, follow-up, goodwill credit. It runs as a pre-built workflow: intake on the phone, SMS or email, then quote, book, notify and invoice on the connectors you turn on. It does not invent jobs or prices that are not in your rules.

How much does this AI employee cost?

Every catalog employee is included in a base plan. Core is $49/mo ($470/yr) for one workflow, up to 10 jobs/month and 3 connectors. Pro is $149/mo, Elite $299/mo, Enterprise $2,000/mo. Advanced add-ons (Personal Assistant, MLM, Credit Repair at $299/mo; Call Center at $2,000/mo per 5 agents) sit on Elite or Enterprise. Billing is crypto only — XRP or RLUSD on XRPL. No card on file.

How long until it is live?

Choose the template, set hours, service area and pricing rules, connect the required tools, then activate. The workflow graph is already built. Most shops go live the same afternoon.

Will it spend money or send messages without me?

No. Consequential actions (spend, send) require a master password or a spoken PIN. Failed attempts are logged. The platform holds authorization, never custody of your funds.

Which tools does it use?

Required: Twilio SMS, Gmail, Google Calendar, Google Maps, HubSpot, QuickBooks, XRP Ledger. Optional: Whisper Voice Notes.

Is this the same product as wflow.com?

No. AI Employees lives at wflowprocess.app. wflow.com is unrelated Czech accounting software. Do not send accounting-OCR questions here.

Other retail ecommerce employees

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